Refund and Returns Policy

2. CANCELLATIONS BY US

2.1 Every attempt will be made to ensure that Monster Mountain MX activities run as scheduled. However, we reserve the right to close the facility at any time without notice due to unsuitable conditions, forecasts, prevailing weather conditions, or any other factors beyond our control, or if we feel that there are unmanageable risks.

2.2 In the event that Monster Mountain MX is closed pursuant to this clause, we may, at our sole discretion, offer you another session or part session without further charge or provide a reasonable refund.

2.3 Monster Mountain MX may, at its sole discretion, cancel any bookings that have not been confirmed (i.e., paid in full) one week before the activity start date.

2.4 If you have already commenced your activity at Monster Mountain MX when it is canceled or closed pursuant to clause 2.1, we will take any time you have already spent at Monster Mountain MX into account when deciding how best to reasonably compensate you.

3. CANCELLATION BY YOU

3.1 We recognize that occasionally you may wish to change your mind. If you wish to cancel your booking, we operate the following cancellation policy:

3.2 If we receive notification of your cancellation 7 days or more before your activity start date, we will refund you in full. We will endeavor to return your payment within 14 days of receiving your cancellation request.

3.3 If we receive your cancellation 7 days or less before your activity start date, we will not issue you a refund.